FAQ
Collabs
Q: How can I collaborate with Rezilient
?
A: Visit our application page for more info.
Orders & Shipping
Q: How long does it take to process my order?
A: All orders are processed within 2–4 business days after purchase. You’ll receive a tracking email once your order has shipped.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times will vary depending on your location.
Q: What if my package is delayed or lost?
A: Once an order leaves our facility, shipping is in the carrier’s hands. If your order is delayed or lost, contact us at rezilient247@gmail.com , and we’ll help resolve it.
Returns & Exchanges
Q: Can I return or exchange my order?
A: Yes, items can be returned or exchanged within 14 days of delivery as long as they are unworn, unwashed, and in original packaging with tags.
Q: What items are non-returnable?
A: All sale items, limited edition drops, and gift cards are final sale.
Q: How do I start a return or exchange?
A: Email us at rezilient247@gmail.com with your order number, and our team will guide you through the process.
Products & Sizing
Q: What sizing do you use?
A: All products use U.S. standard sizing unless otherwise noted. Each product page includes a size guide to help you choose the right fit.
Q: Will items be restocked?
A: Most drops are limited edition and may not be restocked. If an item sells out, it’s gone—so don’t wait!
Q: How do I care for my clothing?
A: We recommend washing inside out with cold water and air drying or tumble drying on low to maintain quality.
Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
Q: Is my payment information safe?
A: Yes. All payments are processed securely, and we never store your card details.
General
Q: How can I contact you?
A: For any questions, email us at rezilient247@gmail.com
Q: How can I stay updated on new drops?
A: Follow us on Instagram [@rezilientclo] and sign up for our newsletter to be the first to know about new collections and restocks.